CA-RM Resources

Welcome to ULifeline

A Resource for CAs and Resident Managers

Community Advisors and Resident Managers are often the first points of contact for students addressing varied concerns. It is impossible to have all the answers yourself, but your abilities to "notice," "comment," "listen," "utilize resources," and "refer" can be critical in helping students get the assistance they need to resolve problems.

In order to support you in your work with students, The Department of Residence has created this page which links to valuable, accessible information covering a wide variety of topics faced by college students on every campus. If you have a student battling low self-esteem or an eating disorder you can find information that will provide insight on his/her concern. If you are working with students who are having difficulty managing stress or misusing alcohol, you'll be able to research these topics and gain additional knowledge. ULifeline gives you access to information on these topics and many more. A sample of additional topics is listed below:

If you are working with a student about whom you have a concern, remember to share the circumstance with Department of Residence professional staff members who are always available to support you. If you are working with a student and you are unable to find information that fits the situation, please remember that the ISU Student Counseling Service is also a valuable resource for you. They would be more than happy to provide assistance.

We are confident the information that is available at Ulifeline will be useful to you, but want to caution you to never take on the overwhelming responsibility of solving students' problems. Students sometimes need assistance, but they are capable of solving their own problems. CAs and resident managers are not counselors and they should never assume that role. Fortunately, Iowa State University has professional counselors and other personnel who can help in your work with students. We encourage you to use this page to learn more about the situations that impact students, but it is not a replacement for open communication with your supervisor when student concerns arise.